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Local GP Practice Achieves Top Marks in CQC Inspection

Residents of Leigh-on-Sea in Essex can celebrate! Highlands Surgery, a beloved and long-standing practice serving over 14,000 patients, has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the independent regulator of health and social care in England. This significant upgrade from their previous 'Good' rating follows a rigorous inspection conducted in May.

A Legacy of Quality Care

Highlands Surgery has been a cornerstone of the Leigh-on-Sea community since its doors opened in 1975. For nearly five decades, it has provided consistent and reliable healthcare services to generations of local families. This latest recognition underscores the dedication and hard work of the entire team – from the GPs and nurses to the receptionists and administrative staff – in maintaining a high standard of care.

What Led to the 'Outstanding' Rating?

The CQC’s report highlighted several key areas where Highlands Surgery excelled. Inspectors were particularly impressed by:

• Patient-Centred Care: The surgery consistently prioritizes the needs and preferences of its patients, offering a personalised and compassionate approach to healthcare. Feedback from patients was overwhelmingly positive, praising the attentive and empathetic nature of the staff.
• Proactive and Preventative Services: Highlands Surgery goes beyond simply treating illness; they actively promote preventative care and health education, helping patients stay well and manage long-term conditions.
• Strong Leadership and Teamwork: The surgery boasts a supportive and collaborative environment, with strong leadership that fosters a culture of continuous improvement and high-quality care.
• Effective Use of Technology: The practice has embraced technology to improve patient access and communication, including online appointment booking and secure messaging systems.
• Commitment to Safety: Robust safety protocols and procedures are in place to ensure the well-being of patients and staff.

Impact on the Community

This 'Outstanding' rating is a testament to the unwavering commitment of Highlands Surgery to its patients and the local community. It reinforces the importance of accessible, high-quality healthcare and provides reassurance to residents that they are receiving excellent care within their own neighbourhood.

Looking Ahead

Highlands Surgery's success story serves as an inspiration to other healthcare providers across the country. They will undoubtedly continue to build upon their achievements, striving to provide even better care and support to the community they serve. The CQC’s report is available to read in full on their website, providing further details about the inspection findings and the areas of excellence identified.